COVID-19 - (Coronavirus)
What should I expect at my next Visit? How are you making visits to the Dentist, Optometrist and Orthodontist Safe?
Since the start of this crisis, our singular focus has been to research, plan and prepare to bring our cherished patients back to our offices in the safest way possible way. We are ready!
These new procedures are in place to protect our patients, families, doctors and staff.
- We will do a brief screening before anyone enters the office.
- A staff member will ask a few questions about the health of the patient and immediate family members and take each person’s temperature. Anyone with a temperature over 100.4 will have to be evaluated by a doctor before entering the office.
- We may ask that patients and parents wait in their car to allow for proper social distancing.
- All people entering the office will be required to wear a face covering. We prefer if you bring your own face covering or mask, but we will provide a mask if you do not have one.
- You will notice many fewer people in our office at one time. We added hours and days to most schedules to spread out patients and allow for proper social distancing.
You will notice other things too.
- We will be removing all unnecessary items from the reception room and treatment rooms.
- In addition to usual sterilization procedures (tools, equipment, chairs), ALL hard surfaces will be cleaned after each patient (door knobs, counter tops, computer screens)
- Doctors and staff will wear additional protective gear when treating patients.
We ask you to…
- Please give grace as we attempt to navigate these uncharted waters.
- Please be patient, we are trying to offer appointments to as many children as possible, as soon as possible, in the safest way possible.
- Please send only one person to accompany the minor patient(s) into the office.
- Please confirm and attend your appointment. We have a lot of children that need care and your appointment is reserved just for your child. If you do not come to your scheduled appointment, another child misses the opportunity to be seen. Unconfirmed appointments will be cancelled and the appointment time will be given to another child. If you show up to a cancelled appointment, you will be treated as a walk-in. You will have to wait, and we will not be able to guarantee your child will be seen.
If you believe you are at high risk, you may request a TeleVisit with a provider (dental only) or an appointment at a specially designated time (dental, vision and ortho) for higher risk patients.
We look forward to seeing your beautiful smiles soon!
Vision Update 4/23/20
If your child needs replacement glasses (same prescription, same frames) due to breakage or loss during this crisis, please use the Re-Order Glasses form and we will make a replacement pair and either send them to your home office for pick-up (if reopened) or mail them directly to your home (if your office remains closed). This service is only available to current patients with updated prescriptions on file.
Update all offices, all services, all locations 3/25/20
As you are aware, most states have recently advised that all citizens stay at home due to the COVID-19 public health crisis. We are following these recommendations by closing all offices and only opening to serve patients with emergency needs. If you believe your child is experiencing a vision, dental or orthodontic emergency, please call our office to speak to our on-call doctor. The on-call doctor will ask questions and possibly ask for pictures to help determine if your child needs medication or an emergency visit. Please DO NOT come directly to the office. Doctors and staff are only reporting to take care of pre-screened emergencies.
If your child needs replacement glasses (same prescription, same frames) due to breakage or loss during this crisis, please use the Re-Order Glasses form and we will make a replacement pair and either send them to your home office for pick-up (if reopened) or mail them directly to your home. This service is only available to current patients with updated prescriptions on file.
We thank you in advance for your understanding and flexibility during these very uncertain times. We look forward to getting back to normal and serving our wonderful patients and families.
Orthodontic and Dental Update 3/24/20
As you are aware, the Centers for Disease Control recently advised that all healthcare providers prioritize emergency care and delay non-urgent healthcare appointments for the next 2-3 weeks. We are following these recommendations by only serving patients with emergency Dental and/or Orthodontic needs. If you believe your child is experiencing a Dental or Orthodontic emergency, please call our office to speak to our on-call dentist. The on-call dentist will ask questions and possibly ask for pictures to help determine if your child needs medication or an emergency visit. Please DO NOT come directly to the office. Doctors and staff are only reporting to take care of pre-screened Dental and Orthodontic emergencies.
Some examples of an Orthodontic Emergency:
· Unbearable Discomfort
· Uncontrollable Bleeding
· Broken banded appliance
· Wire poking causing inflammation
Vison Update 3/23/20
If your child needs replacement glasses (same prescription, same frames) due to breakage or loss during this crisis, please call our office and our lab will make a replacement pair and mail them directly to your home. This service is only available to current patients with updated prescriptions on file.
Message from Joshua Gwinn, CEO:
I want to take a moment today to talk to you about the decisions we have made during the COVID-19 crisis. As healthcare professionals, we have pledged to do everything we can to take care of our communities. As a company, we take our values of integrity, compassion and caring for patients first very seriously. The people we serve are so much more than patients to us, they are family. Now, more than ever, we are committed to protecting them by following every recommendation we receive from local and national health organizations. We want nothing more than to be serving our patients right now, but the most responsible decision for everyone is to only provide emergency dental, orthodontic and vision care and close our offices for non-urgent care in order to do our part in slowing the spread of the COVID-19 virus. This is the most responsible decision we can make.
In addition, we are doing what we can to ease the burden on area hospitals. We are currently accepting emergency dental and vision patients. That means if a child is in pain or has a serious dental issue, or a patient experiences an eye care emergency they can call us to schedule an immediate appointment. We want to be sure that emergency rooms are open for people with other serious health conditions and so we are ready to treat children with urgent dental and vision needs.
As a leader in children’s healthcare, we recognize that the community trusts us with their children’s well-being every time they come to one of our practices and right now is the time for everyone to step up and do what’s best for the whole community – that means doing everything we can to minimize the risk of families becoming ill so that we can all get back to work as soon as possible. And, that is exactly what we plan to do. As soon as health organizations give us the go ahead, we will be open for business and our teammates will be ready to take care of the children we serve with the utmost of care and compassion. In a time of uncertainty, we want the neighborhoods we serve to know that our team has their needs at the top of our priority list and we look forward to serving them again soon.
Joshua Gwinn, CEO
Vision Update 3/19/20
The COVID-19 information is changing at a rapid pace. We are doing our best to keep up with all the latest recommendations from all public health agencies. Recently the Centers for Disease Control advised that all healthcare providers prioritize emergency care and delay non-urgent healthcare appointments for 2-3 weeks. Therefore, in accordance with this advisory we will be closing vision practices to non-emergent care beginning Friday morning, March 20th.
VISION CARE IS ONLY AVAILABLE FOR EMERGENCIES THROUGH ON-CALL DOCTORS
Our vision practices will honor vision appointments through the end of the day on Thursday, March 19th. If you received communication that your glasses are ready to be picked up, please make sure to get them before 4 pm today.
If you experience an eye care emergency, please call your office directly to be connected to our doctor on-call for advice and care options. Please note that the on-call doctor will not be able to dispense glasses while the offices are closed.
Again, we thank you for your patience and flexibility during these uncertain times. We look forward to seeing you once the threat of COVID-19 is reduced. From our family to yours – stay well and safe.
Adventure Vision Doctors and Staff
COVID-19 Update 3/18/20 8am MST
DENTAL IS OPEN FOR EMERGENCY AND URGENT CARE
All Dental offices will comply with the American Dental Association recommendation to only provide urgent and emergency dental care to patients for the next 3 weeks. Examples of emergent care may include: baby root canals (pulpotomies), abscesses, extractions, conditions causing a child to be in pain and any other diagnosis that leads to a high risk of dental related infection. If you have a question regarding your child’s dental care or dental symptoms, please call your office directly and staff will be available to help you decide if your child needs to be seen. Our goal is to care for our most acute patients and lessen the burden that emergency dental care would put on local hospitals.
ORTHODONTICS IS OPEN FOR EMERGENCY CARE ONLY
If your child is experiencing something that is causing serious discomfort such as a broken wire or bracket, it will be removed, but likely not replaced at this time.
Our staff is available to help reschedule your child’s non-urgent appointment. We look forward to seeing you once the threat of COVID-19 is reduced. Obviously, this is a rapidly changing situation. We will continue to provide updates here and on social media to keep you informed. Thank you for your understanding during this unprecedented time. Please stay well and continue to follow CDC recommendations to keep your family healthy and safe.
Office Policy Update - 3/16/20
As you are aware, the centers for disease control and prevention has issued warnings
and precautions to health-care providers worldwide regarding coronavirus.
we are taking every precaution necessary to limit the exposure of any virus within our
office, and we ask that you help us by participating in these precautions.
1. Upon your arrival to our office, we kindly ask that you use the hand sanitizer we have provided.
2. Please disinfect your hands prior to using any pens to fill out any documents we may need from you.
3. If using the restroom or exiting and reentering our office, we ask that you use the hand sanitizer provided upon reentry.
4. Please inform us if you are currently experiencing a fever, cough, or difficulty breathing.
5. Please note that we will be limiting social distance, including handshaking, as a means of decreasing possible transmission of coronavirus (covid-19).
6. Please inform us of any recent travel outside of the us to areas considered level 3 precaution by the cdc. this includes the following countries: Italy, South Korea, Iran, and China (as of march 5, 2020).
7. Also, please inform us if you have traveled within the us.
We thank you for your consideration and participation in these office policies.
COVID-19 – (Coronavirus) – What you need to know. - 3/13/20
There is nothing more important than the health of our patients, families, doctors and staff. We are monitoring the Coronavirus COVID-19 updates closely and want to provide you an update on measures that our practice is taking to help ensure patient safety in our office. Our staff and doctors always strictly follow CDC guidelines with respect to infection control and prevention for the safety of our patients and guests. However, because of the current environment we have put several extra actions in place to further support best practices in infection control and prevention.
- We implemented additional cleaning of public areas, including the reception area, doorknobs, cabinet handles, reception room chairs, play equipment and other commonly touched surfaces.
- Practice waiting rooms have hand sanitizer stations, tissues, and a designated trash receptacle. If these supplies are not available, please notify the front desk staff.
- If a patient comes to the practice with symptoms of illness (vomiting, fever, chills, lethargy, excessive coughing/congestion, excessive mucous, difficulty breathing), then our front desk staff will notify an attending doctor who will evaluate patients and discuss symptoms with parent to determine if they need further medical attention or need to be rescheduled.
- Infection control has always been a priority for our Practice. This includes instrument processing and sterilization as well as disinfection of contact surfaces according to CDC guidelines.
- All treatment areas are being regularly disinfected after each patient is treated.
You can help reduce the spread of illness by following these helpful tips from the CDC.
- If you or your child are sick, please stay at home.
- If you or child have fever, cough, body aches, sore throat, vomiting, diarrhea, please contact us and we will work with you to reschedule your child’s appointment for another time when they are feeling better.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
We will continue to share additional information as it becomes available. We want you to know how much we appreciate your flexibility and understanding of this evolving situation. Thank you again for trusting us with your Dental, Vision and Orthodontic health care.
Doctors and Staff